Refund Policy

Statutory Right of Withdrawal Waiver: By purchasing a digital product from Ripper, you expressly request and agree that delivery of the digital content begins immediately upon order completion.

You affirmatively acknowledge and agree that once cryptographic license keys are displayed, scanner binaries downloaded, diagnostic report PINs generated, or community member roles assigned, your statutory 14-day right of withdrawal or 'direito de arrependimento' is irrevocably waived.

If you do not agree to this immediate waiver, you must not purchase or download any software, generate diagnostic PINs, or activate license keys on our platform.

Duplicate Billing: Multiple identical charges processed inadvertently within a 24-hour window for the same product, license tier, or subscription cycle. The duplicate transaction will be refunded in full.

Verifiable License Non-Delivery: A purchased license key, diagnostic PIN balance, or dashboard entitlement failed to be credited to your account within 24 hours of payment settlement, and our support staff was unable to manually credit the service within 48 hours of your ticket notice.

Irreparable Software Failure: The Ripper diagnostic scanner demonstrably fails to execute or crashes repeatedly on an officially supported, unmodified Windows operating system (Windows 10 or 11 64-bit with current cumulative updates), and our engineering team has been unable to provide a working hotfix, repair, or replacement within 72 hours of receiving complete diagnostic logs and crash dumps.

Buyer's Remorse: Change of mind, personal financial difficulties, lack of personal interest, or insufficient time to utilize the software or attend mentoring sessions.

Unsupported Environments: Attempting to execute the scanner on unsupported operating systems (macOS, Linux, Wine, virtual machines, hypervisors, cloud streaming PCs, or stripped custom Windows ISOs such as AtlasOS or ReviOS that have removed core Windows services and cryptographic APIs essential for security checks).

Failure to Review System Requirements: Purchasing without ensuring your computer meets minimum technical specifications (Windows 10/11 64-bit, administrative privileges, standard .NET / VC++ runtime libraries).

Anti-Cheat Flags & Competitive Game Bans: Being flagged, sanctioned, or banned by third-party game anti-cheats (e.g., Vanguard, Easy Anti-Cheat, BattlEye), Minecraft servers, FiveM servers, or tournament league organizers. Ripper provides diagnostic and fair-play tools and does not insure against third-party game administrative actions.

Terms of Service Violations: Any license suspension, account termination, or HWID blacklist resulting from breaches of our Terms of Service (including reverse engineering, debugging, cheat testing, cracking, sharing accounts, or leaking YARA strings).

Partial or Pro-Rata Subscriptions: No pro-rata refunds are issued for unused time on active monthly, quarterly, semi-annual, or annual subscription cycles after the billing period has commenced.

Lifetime licenses are fully non-refundable once provisioned and activated.

Holding a Lifetime license does not grant immunity from platform regulations. If an account associated with a Lifetime license is banned or revoked for violating our Terms of Service, Prohibited Use guidelines, or initiating payment chargebacks, the license is permanently forfeited without refund.

Ripper reserves the right to retire, refactor, or upgrade legacy software engines over time while making reasonable efforts to provide transition paths for active lifetime license holders.

Once a private mentoring session or remote SS training has begun, the service is deemed 100% delivered and is strictly non-refundable.

Appointments scheduled with our staff require at least 24 hours prior notice for rescheduling or cancellation. Missed appointments or cancellations made with less than 24 hours notice are considered forfeited.

Remote Access Responsibility: Clients remain entirely responsible for their own local files, open browser windows, confidential tokens, and passwords prior to initiating any screen-share session. Ripper accepts no liability for third-party files or unintended data exposure during remote screen-share sessions.

Immediate Ecosystem Blacklist: In the event of a chargeback, bank reversal, or PayPal/Mercado Pago claim, the associated Ripper Account is immediately and permanently terminated without notice.

Hardware & Telemetry Blacklisting: The user's Hardware ID (HWID), IP address range, Discord account ID, and payment details will be permanently blacklisted across our entire anti-cheat and scanner verification network.

Enterprise Account Impact: If a sublicensed user under an Enterprise plan files a dispute, the Enterprise administrator's account and all associated seat licenses may be temporarily frozen pending investigation.

Dispute Fee Liability: Disputing parties will be held liable for all banking chargeback fees, administrative resolution expenses, and legal processing costs incurred by Ripper to recover fraudulently reversed funds.

Pix (Brazil): Approved refunds are processed back to the original payer account or Pix key within 24 to 48 business hours.

Credit & Debit Cards (Stripe / Mercado Pago): Refund commands are initiated by our billing department within 48 business hours. Depending on your financial institution and card network, funds typically appear on your billing statement within 5 to 10 business days.

Cryptocurrency Payments (CoinPayments / Web3): Due to the irreversible nature of blockchain transactions and fluctuating gas fees, on-chain mining/network fees are strictly non-refundable. Approved crypto refunds are credited either as store credit balance or in the equivalent USD stablecoin value calculated at the time of refund processing.

Step 1: Do not file a dispute with your bank, card issuer, or payment processor, as doing so automatically triggers an irrevocable account suspension and HWID ban.

Step 2: Access our official Discord community (https://discord.gg/kGhMVN7crf) or click the 'Open Refund Ticket' button below to launch an automated ticket session.

Step 3: Provide complete transaction documentation in your ticket, including: 1) Gateway Order ID / Pix End-to-End identifier; 2) Registered purchase email address; 3) Discord User ID; 4) Date and time of purchase; 5) A clear explanation of the request with relevant screenshots or scanner diagnostic crash logs.

Step 4: Administrative Review. Our billing and engineering staff will investigate your case, verify telemetry logs, and deliver an official determination within 24 to 48 business hours.